How The Moon Works: Email Options, Help, and Signing In

By Aaron Kennard • Posted on November 5th, 2018

How the Moon keeps members engaged with basic email options, finding help, and signing in if they forget their credentials.

Basic User Options to Improve Membership Site Engagement

Hello again! Aaron here from Moon.Team, and I’ve got three things to share with you today. First, I’ll show you how our email notifications feature keeps users engaged. Next, I’ll show you how you can get help from tech support. And finally, how you can sign in.

If you want to change your email settings you just click on the menu right here. Scroll down to email options and click there. You can choose to be emailed daily, never, or weekly.

The email summary is just an update of what’s going on in your community. When you’re starting out, you might want to choose the daily option. That way you’ll get a reminder of checking in so that you get into the habit.

The email includes a link that brings you right back to the app. For example, it will tell you if you have actions to do. So I recommend keeping it on the daily setting until you get into the habit of using the app. Then you might change it to weekly once you’re in the habit of checking in consistently.

Next, how can you get help? Just click the help area right in the app. There are two kinds of help: 1) help from your coaches, and 2) help from the Moon Team’s tech support.

If you need help from your coaches, just type them a message. If you need help about using the Moon app itself, click the link here to get to The Moon Help center. There you can search the knowledge base on how to use the app.

You can also submit a ticket to our tech support group by clicking the little green button. So when you need help, click on it from within your app, or on the help link from Moon.Team.

The final thing is if you want to login, you can always go to Moon.Team and login right from there. So if you don’t remember your platform’s login URL, just visit us at Moon.Team and click on the sign in link in the menu.

Just put in your login details and it will take you right to your platform.

That’s it for today. I hope you’re enjoying these updates, and let us know if you have any questions.

Posted in Features, The Moon

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